PLEASE READ!  

Every package and mix option has significant difference in terms of customization and editing rights.  It is our goal to produce the final mix that you were expecting, no matter what category or level of mix that you have purchased.  Main Street Sounds will always make every effort to rectify any issue in your mix.  Main Street Sounds ordering process offers numerous options to provide our producer information in the creation process.  We invite you to explore as many of those options in order for us to gain a complete understanding of your expectations for your production.  It is important to realize the limitations of edits and custimization when selecting your ideal mix.

PREMADES
No edits are available for any of our pre-made library when purchased with no customization. Premades are not eligible for on going edits throughout the year as your routine may change.
When custom items are purchased the following warranties are available

- Voice Overs : Should any of the Voice Overs not be rhythmically or lyrically correct purchaser is entitled to 1 edit, for all voice overs that are not suitable for the mix.  Purchaser must notify Main Street Sounds with 14 days of purchase and provide, text and or voice note (or phone call) in order to MSS to correct the issue
- Sound FX Option: Purchaser is entitled to 1 edit to correct any discrepancies from the original details provide.  Notify MSS within 14 days of purchase, and provide count sheet or video for the producers to be more accurate.
- Switch-A-Song: Purchaser is entitled to 1 edit should the Switch-A-Song option be completed incorrectly.  This may include the wrong song, or the wrong section of the song.  Notify MSS within 14 days of purchase.
- Special : Purchaser is entitled to 1 edit should the Special Edit option be completed incorrectly.  Notify MSS within 14 days of purchase.

TEMPLATES
- Purchaser is eligible to 1-2 edits within 30 days of delivery.  Eligible edits must meet one of the following criteria.  Templates are not eligible for on going edits throughout the year as your routine may change.
       1. VoiceOvers described in the pre-purchase information provided by the purchases are either rhythmically or lyrically incorrect.  The purchaser must provide MSS with specific details in order to correct the issue.
     2. Songs listed by the purchaser were incorrectly placed by MSS or the section of the song the purchaser intended was incorrectly place by MSS.

Note:  The concept of the template is that the underlying beats, builds and structure are created in advance.  These items can not be edited.  Example, if your jump section begins prior to the pre-determined stunt section ending, the underlying beats may not match the energy intended for the routine.

Custom Mixes
     - All custom mix packages are eligible for 3 sound fx edits throughout the season.  There is no time limit to requesting these edits.

BASIC MIX: Further to the above edits, all basic mixes are entitled to one gallery song edit for any and all songs that do not fit the with mix as the purchaser intended the mix to be.  Basic mixes are also eligible for standard voice over edits for any voice over that does not meet the with the expectation of the purchaser based on the information provided to MSS in the pre-purchase process.

SEMI-CUSTOM MIX: Further to the above edits, all semi-custom mixes are entitled to one gallery song edit for any and all songs that do not fit the with mix as the purchaser intended the mix to be.  Basic mixes are also eligible for standard voice over edits for any voice over that does not meet the with the expectation of the purchaser based on the information provided to MSS in the pre-purchase process.  MSS will edit and change any vocal that it is responsible for making an error in production.  For any edit to custom vocals MSS will charge $25.00 per 8 count, for any change that is deemed the responsibility of the purchaser.   Spelling errors, lyrical errors, or if no information was provided are all responsibilities of the purchaser.

TOPAZ MIX: Further to the above edits, all topaz mixes are entitled to one gallery song edit for any and all songs that do not fit the with mix as the purchaser intended the mix to be.  Basic mixes are also eligible for standard voice over edits for any voice over that does not meet the with the expectation of the purchaser based on the information provided to MSS in the pre-purchase process.  MSS will edit and change any vocal that it is responsible for making an error in production.  For any edit to custom vocals MSS will charge $25.00 per 8 count, for any change that is deemed the responsibility of the purchaser.   Spelling errors, lyrical errors, or if no information was provided are all responsibilities of the purchaser.

DIAMOND MIX: Further to the above edits, all diamond mixes are entitled to one gallery song edit for any and all songs that do not fit the with mix as the purchaser intended the mix to be.  Basic mixes are also eligible for standard voice over edits for any voice over that does not meet the with the expectation of the purchaser based on the information provided to MSS in the pre-purchase process.  MSS will edit and change any vocal that it is responsible for making an error in production.  For any edit to custom vocals MSS will charge $25.00 per 8 count, for any change that is deemed the responsibility of the purchaser.   Spelling errors, lyrical errors, or if no information was provided are all responsibilities of the purchaser.

TURN-AROUND

Turn Around time for CUSTOM MIXES are based on a booking process.  Purchaser shall communicate with MSS and MSS and purchaser will agree on a delivery date.  MSS may adjust this delivery date at any time with notice to the purchaser no less than 48 hours in advance of original delivery day.

Turn Around time on PREMADES is as follows
     1.  Instant download if no custom options are selected
     2.  3 days for receipt of purchase if any of the custom options are selected.

Turn Around time on TEMPLATES
     1.  5 day turn-around from receipt of all pre-production information (songs, voice overs, count sheets)

Main Street Sounds reserves the right to void any warranties for the purchaser’s failure to comply with any of the purchaser’s pre-purchase responsibilities.  Further, Main Streets Sounds will always err on the side of the customer satisfaction when applying the warranties to any purchase.

Main Street Sounds is committed to making all their customers happy.